Bloomington Auto Repair

(952) 942-6986updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
2

I had two headlights changed without an appointment. They were able to get me right in which was great. After taking a quick look at our bulbs, I was told we have the "affordable ones" that are only $21 a bulb. I decided to replace both at the same time so thats $42 for parts. 20 minutes later, my car was done and I was given a total of $165.43. I asked why so expensive and was told "labor and taxes". Shocked I looked at my watch and said I was only here for 20 minutes. How much is labor? "The system recommends .7 hours of labor for changing headlights." So Honest -1 Auto Care charged me for .7 hours of labor for a .2 hour job. I'm not kidding or exaggerating. It was so matter of fact, like thats normal to over charge for labor... 3x the amount. He only offered to get a manager after I paid and knowing I was upset. I told him not to bother and left. Where I come from, knowingly charging more for services than what was provided is theft.

Hi Brian- We're sorry you didn't have a good experience with us and we didn't communicate properly with you. Most jobs are priced based on industry standard labor guides. This is done so when we quote you a price it doesn't change based on how much actual time it took to perform the repair or service. Sometimes experienced technicians with specialty tools and years of experience can do jobs faster than the labor guide. Sometimes things take longer due to problems, rust, damage, broken parts, lack of experience, etc... When things take longer we absorb those costs. Nearly every repair shop in our industry prices jobs this way. In most cases it works out better for customers.

- Honest-1 Auto Care Bloomington
5

A++ Great communication, great work, easy and fast.

Thanks Barry! We appreciate your business!

- Honest-1 Auto Care Bloomington
4

Thanks Stephanie! We appreciate the positive rating!

- Honest-1 Auto Care Bloomington
5

Service tech did a thorough job going through a used car we were buying. Very informative and answered all my questions. Third time I have used this particular shop and I’m impressed with them.

Thanks John! We always appreciate your loyalty and kind words!

- Honest-1 Auto Care Bloomington
5

Service was very good ,fast and the price was fair for what I had done to my vehicle. I would recommend Honest-1 Auto Care to my friends and family.

Thanks Wayne! We appreciate your business and kind words!

- Honest-1 Auto Care Bloomington
5

The staff working there were very polite and professional. They gave me a ride home and picked me up when my car was finished. Very good service.

Thanks Goby! We appreciate your kind words and business!

- Honest-1 Auto Care Bloomington
5

Thank you for your kind rating and loyalty, Cheryl!

- Honest-1 Auto Care Bloomington
3

Very nice mechanics. They help you understand exactly what is going on with the vehicle. Easy to make appointments over the phone (that’s the only way I have ever done it). Leaving 3 stars due to my most recent visit. I had my tires changed and an oil change done. Upon receiving my vehicle after the work, oil life was not reset in the car computer and a new oil sticker was not present on my windshield. Had to ask to get that done after paying for the services. Also, after leaving, I had to come back the next day due to the windshield wiper fluid light coming on. After asking the mechanic, “I thought you topped off all fluids for an oil change?” He replied with “yes we do, I apologize for this inconvenience”. After watching the mechanic pop the hood and refill the washer fluid reservoir. I noticed the power steering fluid had not been topped off either and so, I politely asked him to, in which he again apologized and got right to it. Overall nice people, but I’m starting to wonder if my oil change actually occurred. However, I will be giving this place another chance as they are usually always transparent, nice, and will match other shop quotes. Just ensure proper communication is occurring! This would be a 2 star review however, they were nice and they fixed their mistakes so I will bump to a deserving 3.

Hi Karl- sorry for your poor experience! I'm happy we could address your issue and we look forward to seeing you again!

- Honest-1 Auto Care Bloomington
1

Had to wait for 45 Minutes outside in 25 degree weather because they had closed their waiting area. I was told I could go down the street to another business and wait there but not where I as getting service done. Totally insensitive and off the charts thoughtless!

Hi David- I'm sorry you were unhappy with your experience. We're doing our best to navigate these difficult times and with our lobby size we can't maintain adequate social distance with customers coming in and out the door if people are sitting in the waiting area. At the time all indoor restaurant seating was deemed unsafe by the MDH so we were trying to do our best to follow the safety protocols. Please note that we do offer complimentary loaner cars and shuttle service!

- Honest-1 Auto Care Bloomington
5

Honest-1 Auto Care Bloomington is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Bloomington (952) 942-6986 if you have any issues in accessing any area of our website.