Bloomington Auto Repair

(952) 942-6986
Mon - Fri: 7:00 AM - 5:00 PM
1

I went to Honest-1 Auto Care to diagnose my vehicle, which was emitting smoke and a burning rubber smell. Their manager diagnosed the issue as a leaking front crankshaft seal and recommended replacing the serpentine belt. Unfortunately, they were unable to proceed due to lacking the necessary tools. Relying on their diagnosis, I sought another shop for the repair. However, upon completion, the new shop identified the actual problem as the rear crankshaft, not the front. As a result, I incurred an extra $850 in expenses due to Honest-1's misdiagnosis. I'm uncertain about the best course of action but believe that Honest-1's misdiagnosis is the cause of the additional charge. I would appreciate hearing others' opinions on this matter.

Hi Tim- we did not diagnose your vehicle or charge you anything for your visit. We advised you that your BMW engine had a severe leak at the FRONT crankshaft seal which had saturated your belt and that it would be best for you to take it to the dealer as we did not have the necessary tools to perform a major repair on your engine. If your rear crankshaft had been leaking it would be impossible for it to leak on your serpentine belt which is on the front of your engine. Good luck with the shop you chose to perform the repair.

- Honest-1 Auto Care Bloomington
5

Had about 6 different errors show up on my dash and I was convinced it was going to be an expensive fix. $76 later, problem solved. It was an awesome experience.

Hi Mike- Thank you so much for the 5 star review and for trusting us with your vehicle! We're happy we could solve your problem!

- Honest-1 Auto Care Bloomington
1

These guys replaced my catalytic converter, but instead of returning my original converter, they gave me a aftermarket one, which has less value at recycling.

Hi Kirk- so you think we replaced your catalytic converter you purchased and provided to us to install for you and somehow gave you a different aftermarket converter for your 2008 Honda minivan? Sorry, that didn't happen. It's not like we keep used cats sitting on the shelf. If you have a legitimate concern with our service please contact Nate at (952) 942-6986. Thank you and have a great day!

- Honest-1 Auto Care Bloomington
4

Hi Doug- Thank you for taking the time to leave us a 4 star rating. We’ll do our best to deliver a 5 star experience next time!

- Honest-1 Auto Care Bloomington
5

There a "Check Stabil-itrac" light on. They diagnosed the problem, and fixed it! Light is out now. Plus the oil change. I'm pleased with both procedures.

Hi Gary- We really appreciate your 5 star review and for trusting us with your vehicle! Thank you!

- Honest-1 Auto Care Bloomington
5

So thankful for the quick turnaround.

Hi Russ- Thank you so much for the 5 star review and for supporting our small family business!

- Honest-1 Auto Care Bloomington
5

They were great, got me in super last minute and got everything done really quick. They were even nice enough to give me a ride back home when I dropped off my car, would definitely recomment

Hi Mitchell- We really appreciate your kind words and for trusting us with your vehicle! Thank you!

- Honest-1 Auto Care Bloomington
5

Hi Barb- Thank you so much for the 5 star rating and for supporting our small family business!

- Honest-1 Auto Care Bloomington
5

Nathan was super helpful. My Son drove down to the cities and the car stopped in a lane of traffic. Naturally, I called the closest shop to where he was. Nathan quickly gave me info to the tow company they use (not the greatest, but not his fault) car was eventually towed to the shop. By around noon the next day I had a full report to review on what NEEDED to be fixed and could be fixed in the future. Nathan was very thorough in going over the report and letting me know which future items may not be cost effective if not keeping the car long term and was understanding if my goal was to get the car back home. I’d recommend them based on my experience because they could’ve said everything must be fixed now knowing my Son needed to get back home as well as the car.

Hi Tracy- We really appreciate your kind words and for trusting us with your vehicle! Thank you!

- Honest-1 Auto Care Bloomington
5

Nathan did a great job explaining what needed to be done on our vehicle, kept open communication regarding status of parts and when work would be done. Professional, friendly and compassionate to our situation. And competitive pricing!

Hi Janeil- Thank you so much for your kind words and for supporting our small family business!

- Honest-1 Auto Care Bloomington
Honest-1 Auto Care Bloomington is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Bloomington (952) 942-6986 if you have any issues in accessing any area of our website.