Bloomington Auto Repair

(952) 942-6986updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
5

Hi Melissa- thank you for the 5 stars!

- Honest-1 Auto Care Bloomington
5

Thanks for the 5 stars Margaret!

- Honest-1 Auto Care Bloomington
5

Thank you for the 5 stars!

- Honest-1 Auto Care Bloomington
2

I had two headlights changed without an appointment. They were able to get me right in which was great. After taking a quick look at our bulbs, I was told we have the "affordable ones" that are only $21 a bulb. I decided to replace both at the same time so thats $42 for parts. 20 minutes later, my car was done and I was given a total of $165.43. I asked why so expensive and was told "labor and taxes". Shocked I looked at my watch and said I was only here for 20 minutes. How much is labor? "The system recommends .7 hours of labor for changing headlights." So Honest -1 Auto Care charged me for .7 hours of labor for a .2 hour job. I'm not kidding or exaggerating. It was so matter of fact, like thats normal to over charge for labor... 3x the amount. He only offered to get a manager after I paid and knowing I was upset. I told him not to bother and left. Where I come from, knowingly charging more for services than what was provided is theft.

Hi Brian- We're sorry you didn't have a good experience with us and we didn't communicate properly with you. Most jobs are priced based on industry standard labor guides. This is done so when we quote you a price it doesn't change based on how much actual time it took to perform the repair or service. Sometimes experienced technicians with specialty tools and years of experience can do jobs faster than the labor guide. Sometimes things take longer due to problems, rust, damage, broken parts, lack of experience, etc... When things take longer we absorb those costs. Nearly every repair shop in our industry prices jobs this way. In most cases it works out better for customers.

- Honest-1 Auto Care Bloomington
5

A++ Great communication, great work, easy and fast.

Thanks Barry! We appreciate your business!

- Honest-1 Auto Care Bloomington
4

Thanks Stephanie! We appreciate the positive rating!

- Honest-1 Auto Care Bloomington
5

Service tech did a thorough job going through a used car we were buying. Very informative and answered all my questions. Third time I have used this particular shop and I’m impressed with them.

Thanks John! We always appreciate your loyalty and kind words!

- Honest-1 Auto Care Bloomington
5

Service was very good ,fast and the price was fair for what I had done to my vehicle. I would recommend Honest-1 Auto Care to my friends and family.

Thanks Wayne! We appreciate your business and kind words!

- Honest-1 Auto Care Bloomington
5

The staff working there were very polite and professional. They gave me a ride home and picked me up when my car was finished. Very good service.

Thanks Goby! We appreciate your kind words and business!

- Honest-1 Auto Care Bloomington
5

Thank you for your kind rating and loyalty, Cheryl!

- Honest-1 Auto Care Bloomington
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