I took my vehicle in due to a rattling noise and rough acceleration. It was diagnosed as having bad cv axles. So I agreed to have them replace both of the cv axles to resolve the issues. The cv axles replacement took about an hour and I picked the vehicle up. To my surprise I was still hearing the same rattling noise. So I took the vehicle back in to have it looked at once again and was told that they did not hear the noise and that it could be that the tires needed to be rotated, so they rotated the tires. When I went to pick up my vehicle I test drove it with the mechanic that worked on it and he acknowledged that he did still hear the noise as well. No apologies or anything to compensate for the service. So once again I left with my vehicle having the same problems I came in with. I am very disappointed with the service I received after paying $1,022.
Hi Andrea- We're sorry! Sounds like we missed the ball on this! We're not sure what happened but we'd be happy to make it right. Please call Nate at (952) 260-4244 or bring your vehicle back in so we can take care of your noise issue.
- Honest-1 Auto Care Bloomington